Flutter Installation
Kommunicate Flutter plugin
Flutter wrapper using the native modules of Kommunicate Android and iOS SDKs.
Overview
Kommunicate Flutter SDK allows you to add customizable live chat to your applications. We support many hybrid platforms that are currently in the market; hence we have added the support for Flutter that provides a fast and expressive way for developers to build native apps on both IOS and Android.
Prerequisites
Apps using Kommunicate can target Xcode 11 or later and AndroidX is required.
Installation
Add the below dependency in your pubspec.yaml file:
Install the package as below:
Import
kommunicate_flutter
in your .dart file to use the methods from Kommunicate:
For iOS, navigate to your App/iOS directory from terminal and run the below command:
Note: Kommunicate iOS requires min iOS platform version 10 and uses dynamic frameworks. Make sure you have the below settings at the top of your iOS/Podfile:
ProGuard for Android
Add the below rules in your proguard-rules.pro file under android/app/ directory. If the file is not present, create a new one and then add the rules.
Get your Application Id
Sign up for Kommunicate to get your APP_ID. This APP_ID is used to create/launch conversations.
Launch conversation
Kommunicate provides buildConversation function to create and launch conversation directly saving you the extra steps of authentication, creation, initialization and launch. You can customize the process by building the conversationObject according to your requirements. To launch the conversation you need to create a conversation object. This object is passed to the buildConversation
function and based on the parameters of the object the conversation is created/launched.
Below are some examples to launch conversation in different scenarios:
Launching conversation for visitor:
If you would like to launch the conversation directly without the visiting user entering any details, then use the method as below:
Launching conversation for visitor with lead collection:
If you need the user to fill in details like phone number, emailId and name before starting the support chat then launch the conversation with withPreChat
flag as true. In this case you wouldn't need to pass the kmUser. By this, A screen would open up for the user asking for details like emailId, phone number and name. Once the user fills the valid details (atleast emailId or phone number is required), the conversation would be launched. Use the function as below:
Launching conversation with existing user:
If you already have the user details then create a kmUser
object using the details and launch the conversation. Use the method as below to create kmUser
with already existing details:
Note:
jsonEncode
requires the dart packagedart:convert
. Make sure you have imported the package at the top of the dart file asimport 'dart:convert';
If you have a different use-case and would like to customize the conversation creation, user creation and conversation launch, you can use more parameters in the conversationObject
.
Below are all the parameters you can use to customize the conversation according to your requirements:
Parameter
Type
Description
appId
String
kmUser
kmUser
Optional, Pass the details if you have the user details, ignore otherwise. The details you pass here are used only the first time, to login the user. These login details persist until the app is uninstalled or you call logout.
withPreChat
boolean
Optional, Pass true if you would like the user to fill the details before starting the conversation. If you have user details then you can pass false or ignore.
isSingleConversation
boolean
Optional, Pass true if you would like to create only one conversation for every user. The next time user starts the conversation the same conversation would open. Pass false if you would like to create a new conversation every time the user starts the conversation. True is recommended for single-threaded conversation
metadata
dynamic
Optional. This metadata if set will be sent with all the messages sent from that device. Also, this metadata will be set to all the conversations created from that device.
agentIds
Array of String
botIds
Array of String
conversationAssignee
String
Optional, Pass either the agentId or botId. The conversation created will skip the routing rules and will be assigned to this agent or bot. You also need to pass the agentId in agentIds array or botId in the botIds array, if you are using the conversationAssignee parameter
clientConversationId
String
Optional, Pass the unique id using which you can recognize the conversation. For e.g If you have a shopping app and each order has its specific conversation, the orderId of the order can be used as a clientConversationId. In this case everyId will have its specific conversation.
conversationTitle
String
Optional, Pass the custom title for a conversation. Use this if you would like to display a custom title instead of the conversation assignee name.
createOnly
boolean
Optional, Pass true if you need to create the conversation and not launch it. In this case you will receive the clientChannelKey of the created conversation in the success callback function.
Send data to bot platform
You can set the data you want to send to the bot platform by calling the updateChatContext
method as below:
Logout
You can call the logout
method to logout the user from Kommunicate. Use the method as below:
Update user details
Use the below function to update the details of the logged in user.
Note: All the fields in the kmUser object above are optional.
updateUserDetail
function has to be called after conversationBuilder's success
Here is the sample app which implements this SDK: https://github.com/Kommunicate-io/Kommunicate-Flutter-Plugin/tree/master/example
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